At GymnasticsMat.us, your satisfaction is very important to us. We stand behind the quality of our products and want to make sure you feel confident in your purchase. If for any reason you are not fully satisfied with your order, please review our return and refund guidelines below.

 

1. Eligibility for Returns

- Items can be returned within 30 days of delivery.

- To be eligible for a return, the product must be:

          - Unused, in original condition, and in its original packaging.

          - Free from stains, odors, or damage caused by improper use.

- Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

Certain products cannot be returned for safety and hygiene reasons, including:

- Mats or equipment that have been used, unrolled, or show visible wear.

- Clearance, sale, or final-sale items.

- Customized or special-order products.

3. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the product and packaging. We will arrange a replacement or refund at no additional cost.

4. Return Shipping

- Customers are responsible for the cost of return shipping unless the item is defective or incorrect.

- We recommend using a trackable shipping service to ensure the product reaches us safely.

- Original shipping charges (if any) are non-refundable.

5. Refunds

- Once your return is received and inspected, we will notify you of approval or rejection.

- Approved refunds will be issued to your original payment method within 5–10 business days.

- If a replacement was requested, tracking details will be provided once the new item ships.

6. Exchanges

We do not currently offer direct product exchanges. If you need a different size, color, or model, please return the original item (if eligible) and place a new order.

7. How to Start a Return

To initiate a return, please contact our support team with:

- Order number

- Reason for return

- Photos (if applicable)

Our team will provide instructions and the return shipping address.